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Returns

Returns

VIVE SANA  will gladly accept returns on unopened orders placed within 30 days. We only accept returns for items purchased through www.vivesana.com. If you purchased a VIVE SANA item from a retail partner, please contact that retailer directly

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns.

To Complete Your Return:

Please email us at info@vivesana.com to let us know you wish to return your order. Pack the items in a shipping box (it’s best to use the box in which you received your order)

Include a copy of your order invoice/packing slip with your return. If you don’t have one, please include the following with your return

  • Full Name
  • Email address
  • Telephone number
  • VIVE SANA order confirmation number
  • A note about why you’re returning the item(s)

Shipping Returns

Please mail your return to:

VIVE SANA
120 Duane S
NY, NY 1000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable

We recommend using a trackable shipping service or purchasing shipping insurance when returning items

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and, if the return conditions are met, are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 5 business days

If you’ve been notified that you’re receiving a refund, but it has been more than 5 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account

If you have additional questions, please contact us at info@vivesana.com

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@vivesana.com  for further instructions

Please contact info@vivesana.com with any questions